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MESSAGE
FROM THE OWNER
SHEILA KEMP
We
are finally in our new building. I can't begin to tell
you how very proud I am of it. It has been a stressful
past year, to say the least, but now that it is all
done, I know that it was worth every sleepless night
I spent. I know I was somewhat obsessed with it all
(some might say possessed might be a better description),
and I talked about it A LOT and worried about every
detail even more than I talked about it. Thank you for
listening to me and understanding because you knew it
was all because I wanted the very best for your babies.
I want to thank all of our wonderful clients for their
patience, encouragement and words of wisdom. Even though
I know you had to get tired of my constant chatter about
the new building, no one ever once seemed to be bothered
by it. I have always known we had some extraordinary
clients, but our building/moving experience has shown
me how kind and caring and generous you are. I feel
very fortunate that a business I love has brought me
not only four-legged babies that I adore, but their
kind-hearted parents as well.
While
I am thanking people, I want to thank my exceptional
staff as well. They worked even longer hours than usual
during this process and not one time did I ever hear
any of them complain. They knew what had to be done,
and they did it. They never let everything that was
going on effect the care the babies received. Each and
every one of them shares the same great love of animals
that I have. I am blessed to have these women as employees,
and I am blessed to have them as friends. My deepest
thanks to every one of you for being able to "roll
with the punches" and smile while you are doing
it.
People
always say you should do something you are passionate
about, and you will be happy. I never truly understood
that until I started working with animals. There is
nothing more satisfying than to see a dog whose eyes
were filled with fear become filled instead with love.
Instead of running from you if they are frightened,
they run toward you if something scares them because
they have realized you will protect them. Instead of
pulling away from you when you try to pet them, they
place their head in your lap and know all is right in
their world. To watch them go from tucking their tails
timidly between their legs to wagging their tail so
rapidly that in your mind you picture them being lifted
into the air like a helicopter from the force of it.
When they once fearfully entered the building, they
bound joyfully in filled with anticipation of spending
time with people they know love them as their own. This
is the place where they are catered to and spoiled.
We are their other family.
People
who are not pet lovers may think we are extreme and
maybe a little ridiculous. Let them think what they
want to because my staff and I are dedicated to providing
your pets a safe environment that is filled with love,
happiness and good, old-fashion fun. We never forget
for one second that you have trusted us with a member
of your family.
I
was born and raised in a small town in Georgia on a
farm. My love of animals started early in life. My early
years were difficult in many ways, and I always found
comfort in spending time with the animals. I learned
back then how deep an animal's love for you could run,
and I learned what a gigantic source of comfort they
could be! I believe they are here not only to bring
us joy but also to teach us a multitude of things -
loyalty, forgiveness and unconditional love are among
those things. And if you don't believe they have a sense
of humor, think again. I have seen animals whose personalities
have been so comical; they could have easily had their
own sitcom on television. They will make you laugh,
and they will make you cry, and most of all, they will
make you think. We are all better people for having
them in our lives.
When
I started this business I gave up anything that slightly
resembled a normal life. I made a choice to make these
animals the main focus of my life and sort of let the
other pieces of my life fall wherever was left. Let
me tell you - most of the time, the leftover area is
almost nonexistent. It's a different life I live. I
always consider the effect every decision I make will
have on my business. My life is pretty limited as far
as doing things most people consider normal such as
having weekends and holidays off, working a 40 hour
week (40 hours - that would be like being on a permanent
vacation!), having time to just hang out with friends
and family, having a day where I didn't worry about
the business. Oh, I could go on and on, but I won't
because I don't want you to think I am complaining.
I'm not. I want everyone to realize just how much these
animals mean to me. On the days that I am so tired,
I don't know how I got up that morning, something will
usually happen that makes me remember exactly why I
got up that morning. I might be sitting on the ground
watching a big dog, and he'll slowly begin to walk toward
me. He'll take his big paw and put it on my shoulder.
When our eyes meet I swear he says, "I know you
are tired, but I sure do appreciate everything you do
for me." Or a little one will crawl up in my lap
and want me just to love her. When I look into her eyes,
I see how very much she loves me. Those things make
it all worth it. Suddenly, I don't feel quite as tired
as I did a few minutes before.
More
and more people are realizing the importance of having
pets in our lives. Charlie's not "just a dog"
anymore and Tiger's not just a way to keep mice away.
They are valued members of our families. By letting
them into our lives, our lives become filled with the
day-to-day adventures of pet ownership. And anyone who
has ever been a pet owner will tell you those days can
be extremely interesting.
At
Endless Love Pet Palace, your pets' happiness and well
being are our number one priorities. Sometimes it's
tough on them being away from their families especially
the first time. We do everything possible to make their
boarding experience enjoyable. We make them feel like
they are being treated to a special gift because they
are such good babies every time they stay with us. We
monitor them throughout the day. We make sure they are
eating, that they have clean bedding, that they aren't
acting like they don't feel well, and we make sure they
don't seem to be sad. We address any concerns we may
have immediately. If they seem sad, they will get even
more one-on-one time. We have found that a 15 minute
rock in the rocking chair in the Meet N' Treat Lounge
has been known to completely rock those blues away.
It is a big deal to us that you trust us to care for
your babies, and believe me; we do not take that lightly.
When you turn into our parking lot, we want your babies
to know where they are and be excited to be here.
After
we moved into our new building, I had a client ask me
why I hadn't built indoor/outdoor kennels for the dogs.
She asked, "Wouldn't that have made it easier on
ya'll?" I told her that it would have indeed been
much easier on us, BUT by building roomy, indoor kennels
and taking the dogs out five times during the day and
again in the evening, they get individual attention
from someone throughout the day. I told her we weren't
here to do what was easiest for us. We are here to do
what is best for your baby. She started to grin and
said, "And that is why we bring them to you and
always will." It isn't about us. It IS about your
babies.
I
take great pride in Endless Love Pet Palace. We have
all worked hard to build a solid reputation over the
years, and we will never lower our high standards for
any reason. We are here to serve you and your pets and
happily take care of your pets' every want and need.
We truly consider it a privilege to care for your animals.
You
are welcome to drop by anytime, and we will take you
on a complete tour of the building and our outside areas.
We suggest that you bring your babies along for the
tour so they may meet some of us and check out our accommodations
for themselves. We understand if you need to have a
private conversation with your baby after the tour so
they will share their honest opinions with you. Our
feelings will not be hurt. We want them to be happy
wherever they stay.
Over
the years I have met some extraordinary people with
extraordinary pets. I have made great friends and shared
many things with the people this business has brought
into my life. I have watched pets grow old, and I have
had to suffer the pain when it has been time to let
one of these most precious babies leave us. I have cried
with the parents when that time has come and felt the
loss deep in my heart. There are no words I can say
that can show the gratitude I feel toward our clients
for sharing their babies with us. What I can say is
each and every one of us at Endless Love Pet Palace
will always continue to cherish our time with you and
your babies, and we will always make each and every
one of them feel like the most special baby on earth!!!
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